Shipping policy

Last updated: 14 September 2026

This policy applies to all purchases made through the Dragon’s Dream 3D online store (Simple By Design Ltd trading as Dragon’s Dream 3D).

We are based in the United Kingdom, and we dispatch all physical goods from the UK.

Model Production & Dispatch

We print all our models on demand to ensure high-quality production. We aim to dispatch all orders within 14 business days of purchase, with most orders shipping within five days, depending on the order's size and complexity. Processing times may vary based on:

  • Order volume
  • Time of year (e.g., holidays and peak seasons)
  • Size and quantity of your order

⚠️ Please note: Any estimated delivery times apply only after your order has been printed, not from the time of purchase.

We will contact you with an updated timeframe if we anticipate a delay of more than 14 business days.

Packaging

We take great care in packaging our models to ensure they arrive in excellent condition:

  • We box models and wrap them in tissue paper for added protection.
  • We may ship bases in envelopes or padded Jiffy bags, where applicable.

Our packaging is designed to be eco-friendly—from the boxes to the paper tape used for sealing—helping reduce environmental impact, and is recyclable based on local policy.

Shipping & Couriers

  • We use Royal Mail as our standard shipping provider.
  • If you prefer an alternative courier, please contact us before ordering so we can quote the requested service.
  • International orders are shipped with tracking by default.

UK Orders:

  • Orders under £20 are shipped with proof of postage.
  • Orders over £20 are upgraded free of charge to Royal Mail 48-hour service with tracking.
  • Orders over £25 qualify for free shipping, sent via Royal Mail with tracking.

Lost or Damaged Orders

If an order is lost or damaged in transit, we will work with the customer to reach a satisfactory resolution. This may include:

  • A full or partial refund
  • Replacement models sent free of charge

⚠️ Notification of damaged items must be made immediately after delivery.

Returns & Refunds

We accept returns and refunds, subject to the following conditions:

  • You must notify us within 14 days of receiving your order.
  • You can arrange cancellations and returns via your Account Page or by contacting us with your order details.
  • Returns for items not damaged upon delivery are at the customer’s expense.
    • International returns may include additional customs fees such as taxes and duties.
  • The refund will cover:
    • The cost of the item(s) as billed
    • The original postage cost
    • Only if items are returned in their original condition and undamaged

⚠️ Special or custom orders are not eligible for returns or refunds unless damaged on delivery, unless otherwise agreed with Dragon’s Dream 3D.

Taxes, Import Duties & International Shipping

We ship worldwide, including the United States, Canada, Australia, and other countries. Unfortunately, due to recent EU policies, we can not ship to the EU as it is too costly for a small company.

  • Prices on our website do not include local taxes, import duties, or other government fees such as tariffs. These may be assessed by your local customs authorities, and you will be responsible for any such charges.
    • United States of America:  our prices include tariffs and will be dispatched with tariffs included; local taxes may still apply.
    • European Union: our shipping prices include the generic flat customs duty fee for orders under € 150; other duties and taxes may still apply.
  • We are not IOSS-registered; this may affect shipments to some countries. We ship items to the USA as Delivered Duties Paid; other countries may ship without taxes, and you, the customer, are responsible for covering these. Alternatively, you may place an order through our Etsy store or eBay store to cover duties and taxes for your region. If an item is not listed, please contact us, and we can add it for you.
  • Details on additional taxes and import duties are in our Terms & Conditions.
  • Alternative purchasing options: We also sell on Etsy and eBay, where marketplaces handle taxes and duties at checkout.

Important Information for German Customers

If you are located in Germany, please note that Dragon’s Dream 3D complies with the German Packaging Act (VerpackG):

  • Our company is registered with the Stiftung Zentrale Stelle Verpackungsregister (ZSVR) under registration number DE4896691861132.
  • Our Dual System Licensing partner for packaging collection, sorting, and recycling is ACTIVATE by RECLAY.
  • Please ensure you dispose of all received packaging correctly in the designated paper, cardboard, and label recycling containers.